Once you have placed your order, our team will begin processing it promptly. We aim to process and prepare your order for shipment within 2 to 3 weeks. Custom products take around 2 to 3 weeks to manufacture, we usually try to dispatch before this time. Please note that this processing time does not include weekends or holidays.
During peak seasons or promotional periods, there may be slight delays in processing times. We appreciate your understanding and patience during such times.

We partner with reputable shipping carriers to ensure reliable and timely delivery of your orders.
The available shipping methods and carriers options may vary based on your location and the shipping destination.

We usually try to dispatch before time, once shipped it should reach you within 5 to 7 days. The estimated shipping time varies depending on the shipping method selected and the destination of your order. Once your order has been shipped, you will receive a shipping confirmation email with tracking details.
Please note that the shipping time provided is an estimate and not a guarantee. Factors beyond our control, such as customs clearance, weather conditions, or unforeseen circumstances, may cause delays.

Shipping costs is already added during the checkout process. The shipping charges are based on the shipping method chosen, the weight and dimensions of the package, and the destination address.
Any applicable customs duties, taxes, or fees imposed by the destination country are the responsibility of the recipient and may be collected upon delivery. Please consult your local customs office for more information on potential fees.

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier's website.
Please allow some time for the tracking information to be updated after you receive the shipping confirmation email.

We strive to offer worldwide shipping; however, there may be certain countries or regions to which we are unable to ship due to legal restrictions, customs regulations, or logistical limitations. If you encounter any issues during the checkout process regarding shipping availability, please contact our customer support team for assistance.

Once an order has been placed, we are unable to modify the order or change the shipping address. Please review your order details carefully before completing the purchase to ensure accuracy. If you have any questions regarding order modification, please contact our customer support team at contact@marco.in

In the event that a package is returned to us as undeliverable due to an incorrect or incomplete address provided by the customer, refusal of the package, or failure to collect the package from the carrier's designated location, we will make every effort to contact you to resolve the issue and arrange for reshipment. Please note that additional shipping fees may apply in such cases.
In the event that we are unable to reach a satisfactory resolution within a reasonable timeframe, we retain the right to cancel the order. Since our garments are custom-made specially for each customer, we do not provide refunds in these circumstances. We recommend ensuring the accuracy of your shipping details to avoid any delivery complications.